Terms and Conditions
If you would like to receive a copy of our terms and conditions, please contact us. These terms and conditions apply to all of our professional cleaning services booked online. We have the right to alter any items within them and they shall supersede prior agreements with the exception of existing and active contracts. Regardless of how you hire us; phone, online, fax, or actual physical negotiation, all contracts are subject to these terms and conditions.
Regular Domestic Cleaning
We are willing to help our customers with all types of cleaning jobs at a minimum price of £16.00 per hour without VAT, provided that you engage us for a minimum of 3 hours of cleaning services per week.
Caliamo London Ltd has the right to deduct commission charges on advance contracts, computed with inclusion on factors such as weekly schedules or hours as the contract is still active. Should there be termination of the contract, the commission is still deducted provided that advance payment is made. If this commission is not included, advance notice of termination is required for cancellation of services.
For clients who do not want advance payments, here are the guidelines:
•You shall be obligated to accept the rates of £14.00 (credit charges will apply) when you hire us for regular domestic service with a minimum of a month’s contract but do not wish to proceed after the first or second session. Once a contract is signed and delivered, we shall only charge you £16.00 per hour rates per week.
One-Off Spring Cleaning
•It is mandatory for the client to inspect the services performed.
•It is the client’s responsibility to notify us within the 24 hours prescribed period if they are dissatisfied with the services. In case of late notification, the company has the right to determine if the reasons are logical or not and the client should present evidence as such.
•If there are complaints of a dissatisfied service, the client should allow our company to send back cleaners to do back jobs; otherwise, we shall not issue a refund if the client will not allow us to complete the work.
•During the booking process of different cleaning services, the client is obligated to provide the required information whether through phone or email such as personal and professional profile and other payment details. As soon as we receive all these, we shall send a confirmation online communication to the client a day before the work will be consummated. Exceptions apply should the client cancel the service before the cleaning operation will start.
•It is the responsibility of the client to remove and store fragile and breakable items. In addition, the client should give access to hot water, electricity, and other relevant household items necessary to deliver cleaning services.
•The company and the cleaners are fully insured as such we are able to pay all liabilities involved when it comes to damages provided that we are duly notified.
•As a rule, we shall provide the normal cleaning tools and equipment necessary to deliver our cleaning mission. However, in cases that there are special methods and tools needed, we shall indicate this in the work plan we have presented to you prior to the consummation of the services you contracted with us.
•Regarding carpet cleaning, our company is not responsible for any permanent damage to your carpet prior to your engagement with us. Rest assured that this will be clarified before we start with our services.
•End of tenancy cleaning conditions are limited to what the contract and the client have signed. Should there be inclusions such as cleaning of walls, windows, carpets, upholstery, patios, balconies, and other relevant areas not included in end of tenancy cleaning contracts, we shall gladly provide you with relevant cleaning services at special prices, offers, and deals. Please do not forget that the property should remain unoccupied.
•We reserve the right to demand 50% of the total cleaning contract. Should there be a cancellation, we require 48 hours notice for you to do so. Otherwise, we are not obligated to provide a refund and we have the right to keep advanced payment should you fail to advise us within the prescribed time allotted for you.
•It is mandatory to inspect the results once the cleaning operation is consummated and provide details of complaints if and when they are not satisfied. If the client is still not satisfied with the back job operation, Caliamo London Ltd should be notified, otherwise, all claims shall be forfeited.
•We demand that the balance of payment shall be deposited once the client is satisfied after all the cleaning services are completed.
Public Feedback
In accordance with legal advice obtained, you are strictly warned to refrain from placing any negative reviews on any social networking sites in the public forum. Alternatively, we will have no choice but to also pass the matter to our solicitors in regards to pursuing the issue of defamation. We trust that we have made our position abundantly clear and reserve the right to recover any interest accrued and legal costs if necessary.
It is always our desire to satisfy our customer. In order for us to do so, it is imperative that you are familiar with our terms and conditions. Otherwise, it is always a source of disagreements and discussions.
We would like to remind you that all phone conversations are recorded. This is for the benefit of caliamo.co.uk and our clients. As added confidence, we will assure you that all our activities are documented for you to review. This is to ensure the transparency of services provided.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Caliamo London Ltd
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
info@caliamo.co.uk
02045321811
Effective Date
These terms and conditions are effective as of [01/06/24].
Cancellation Form
If you want to cancel your contract of sale with us, you may use this form and email it or post it back to us at the address below:
Caliamo London Ltd
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
Email: info@caliamo.co.uk
I hereby give notice that I cancel my contract of sale for the following goods or services:
Ordered on
Received on
Customer name
Customer address
Signature
Date
Please review this updated version and let me know if there are any additional details or modifications you would like to include.
